Refund policy
This refund policy applies when you pay for financial planning consultations related to debt repayment and recovery. Website inquiries are free; paid terms apply only after we confirm fees in writing.
Eligibility
You may request a refund if:
- We cancel a scheduled session without rescheduling within a reasonable time;
- You cancel at least 48 hours before a confirmed session start time (proposed window; pending business confirmation);
- We fail to deliver the agreed written deliverable within the timeframe stated in your engagement letter.
Partial refunds may apply when work has already started and both parties agree to end the engagement early.
Non-refundable items
- Sessions completed in full or where you miss the appointment without 48-hour notice (proposed no-show rule; pending confirmation);
- Third-party costs we pay on your behalf (courier, translation) once incurred;
- Rush fees explicitly agreed as non-refundable.
How to request a refund
Email info@portalroutepoint.click or call +66-2-513-8274 with your name, session date, and reason. We respond within five business days (proposed) and process approved refunds within 14 business days to the original payment method where possible.
Cancellations and rescheduling
One free reschedule per paid session is offered if you notify us at least 48 hours ahead (proposed). Additional changes may incur an administrative fee stated in your engagement letter.
Deposits
If a deposit is required to hold calendar time, unused deposits for cancelled engagements (with timely notice) are refunded minus any disclosed processing fee.
Disputes
We aim to resolve concerns directly. If unresolved, you may pursue remedies under Thai consumer protection law applicable to service contracts.
Effective date: 6 October 2025 (proposed durations pending business confirmation).